Let's make sense
of your bill.
Pay your statement, ask about a payment arrangement, or speak with someone who can help explain your balance.
What do you need help with?
Choose a question to see the next step. Our billing team can explain which arrangements are available for your account.
I want to pay my bill in full
Use the secure statement portal to make a payment. An approximately 10% pay-in-full discount may be available for eligible accounts. Please contact billing before paying if you want to confirm whether a discount applies.
I need a payment plan
We work with patients to discuss reasonable payment arrangements. Call billing at 651-243-5501 to review your balance, ask about installment options, and confirm the current terms.
Arrangements are reviewed individually and are not guaranteed.
I need financial hardship assistance
If you are having difficulty paying, ask our billing team about possible financial hardship assistance, eligibility, and the current application process. Hardship assistance is different from routine payment plans.
Download Hardship ApplicationThe application includes requests for supporting financial documentation. Confirm the current requirements and an approved secure submission method with billing before sending sensitive records.
Why did I receive an ambulance bill?
After an ambulance transport, the service is documented and billing may review transport details and available insurance information. Your statement then shows the amount being billed.
Insurance coverage and patient responsibility vary. If something seems incorrect or unclear, contact billing before assuming the amount is final.
I have a question about my balance or collections
Call our billing office promptly if you have questions about an amount due, a payment deadline, insurance processing, or a notice. Ask what options are currently available for your account.
How was your experience?
Share feedback about the service you received from Lakes Region EMS.